Cancellation/ Refund Policy:

At VK Hotels & Resorts Amritsar, we prioritize your satisfaction and strive to provide a seamless and enjoyable experience. If, for any reason, you are not completely satisfied with your reservation or experience, we have outlined our Refund and Returns Policy to ensure a fair and transparent process.

1. Reservation Cancellations:

   • For room reservations, cancellations made within 2 days prior to the check-in date will be eligible for a full refund.
   • Cancellations made after the specified period may incur a cancellation fee equivalent to [10]% of the total reservation cost.

2. No-Show Policy:

   • In the event of a no-show, where the guest fails to check in on the scheduled arrival date without prior notice, the full reservation amount may be charged.

3. Early Check-Out:

   • Guests who decide to check out earlier than the original reservation period may be subject to a fee equivalent to 100% of the remaining reservation nights.

4. Refund Process:

   • Refunds for eligible cancellations will be processed within 7 business days after receiving the cancellation request.
   • Refunds will be issued to the original payment method used during the reservation process.

5. Damaged or Unsatisfactory Services:

   • If you encounter any issues with the quality of our services or if there are damages to the room, please notify our staff immediately.
   • We will investigate the matter promptly, and if deemed valid, appropriate measures, including partial refunds or compensation, may be offered.

6. Contact Us:

   • For any concerns, questions, or to initiate a refund or return process, please contact our customer service team at vkhotelsresorts@gmail.com / +91 90411 11411.

Please note that the specific terms and conditions may vary based on the type of reservation and the terms agreed upon during the booking process. We are committed to addressing your concerns promptly and ensuring a fair resolution in line with our commitment to excellent service. Thank you for choosing VK Hotels & Resorts Amritsar.